Comments on: Hanging on the telephone… a bit of a rant… plus an excuse for an obvious bit of Blondie! #MondayBlogs https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/ Wed, 18 Nov 2020 20:39:14 +0000 hourly 1 https://wordpress.org/?v=6.7.5 By: Georgia Rose https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7038 Mon, 26 Oct 2020 13:13:08 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7038 In reply to Heather Burnside.

I agree, Heather, it certainly doesn’t help anyone’s stress levels.

]]> By: Heather Burnside https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7037 Mon, 26 Oct 2020 11:58:54 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7037 I can feel your frustration, Georgia. These phone systems are a menace at the best of times but I think a lot of companies are using Covid as an excuse for increased inefficiency. Surely, after seven months they would have been able to devise a system for staff taking calls from home or, if that isn’t possible, responding with an efficient online chat system.

]]> By: Georgia Rose https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7036 Mon, 26 Oct 2020 11:20:11 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7036 In reply to Wendy Percival.

I sympathise on both counts, Wendy. I wonder who it is who actually designs these things sometimes. It’s certainly not someone who cares for the customer, although, certainly with banking, that particular ship sailed long ago.

]]> By: Wendy Percival https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7035 Mon, 26 Oct 2020 09:20:45 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7035 Irritation number 1: Phoning up to report my broadband is down to be told to check the website for information. (We don’t have a mobile signal where we live so if our landline BB isn’t working, that’s it!)
Irritation number 2: Being given a list of options to press, none of which fit why I’m phoning and there’s no option for “and for anything else”. Which means when you DO get through, like you Georgia, you have to start again because you’ve had to plump for one and it’s the wrong one!
Emma’s right though – the only plus side is the opportunity to get in that daily step count!

]]> By: Georgia Rose https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7034 Mon, 26 Oct 2020 08:01:39 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7034 In reply to Rosie.

How infuriating!! And well done for persevering. I think you’re right, no one could get through.

On the day I wrote this I was hanging on for 4 hours until someone eventually picked up. Despite being told previously they could help me, they couldn’t, and I have to go into a bank branch. The first appointment, which I took, is in January…

]]> By: Rosie https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7033 Mon, 26 Oct 2020 07:52:39 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7033 Our landline stopped working suspiciously after our neighbour had some work done on their line. There was no online method to get them to check our line. We tried to telephone our supplier but unless we were over 70 or high risk sheltering the automated reply told us they couldn’t help. Same answer on multiple numbers that we tried. Weeks later and more ‘queuing’ we finely found a route to a human who got the line tested and sent an engineer the next day, which made me question if they didn’t have a lot of work on. Maybe because no one could register their fault?

]]> By: Georgia Rose https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7032 Mon, 26 Oct 2020 07:52:13 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7032 In reply to EmmabBooks.

I hadn’t actually thought about getting the steps in Emma, I was more about being able to carry on working without my head exploding! But yours is a great idea, and much more fun!! 😀

]]> By: Georgia Rose https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7031 Mon, 26 Oct 2020 07:49:38 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7031 In reply to Barb Taub.

It certainly is, Barb. Sigh…

Your link there isn’t working though, sadly.

]]> By: EmmabBooks https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7030 Mon, 26 Oct 2020 07:13:01 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7030 What a great idea about dance music while you wait. Get my 10 thousand (plus plus) steps in and be feeling great if someone answered the phone. At the very least have achieved the steps.

]]> By: Barb Taub https://www.georgiarosebooks.com/hanging-on-the-telephone-a-bit-of-a-rant-plus-an-excuse-for-an-obvious-bit-of-blondie-mondayblogs/#comment-7029 Mon, 26 Oct 2020 06:56:35 +0000 https://www.georgiarosebooks.com/?p=4370#comment-7029 Phone bingo. It’s the worst!

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